E-Mail Fatigue
It’s a typical Sunday evening – catching up on e-mails I missed since Friday when I left the office (I try to not access e-mails on Saturdays). Technology sure has made our life easier (or at least different) – we no longer have to be in the office to catch up on work. I make a weekly check of my spam and spam-suspects file. It is amazing what I get (how does one get on such crazy lists???) and what gets ‘caught’ that should simply arrive safely in my inbox. In a week, the number in spam reaches 200 – 500+. Oh well, it takes seconds to clear out. I do make the occasional attempt to unsubscribe to things that look safe to access. Other strange e-mails – well it is safer to hit the permanent DELETE button.
How many e-mails do we get in a day?
According to Alec Beck (recent speaker at an HRPMN event) at Ford & Harrison, SHRM sends us a daily e-mail – 18 times/day. Most of us have more than one e-mail address. We have our work address; we also have our personal address. We sign up for alerts, reminders, etc. Family has to ‘cc’ us on everything (remember ‘cc’ stands for carbon copy).
Do people notice e-mails anymore?
E-mail was supposed to improve our lives. Add this to voicemail at work and a separate voicemail on our cell (and one at home if we have a landline), and you have an amazing array of complexity in communicating. We also text and tweet – and respond and/or forward accordingly.
Getting attention through communications
Is there a magic solution? I talked with multiple people about this topic. Just mentioning the title got a huge reaction. Everyone feels overloaded – who can read 100+ pages of e-mails on a daily basis – and still get any work accomplished?
There was no single solution. The theme seemed to be that the less frequent the e-mails from a single source, the more likely someone is to notice the e-mail when it does arrive. It isn’t a daily e-mail that seems to get attention. If is the e-mail from someone you want to hear from that is only sent when there is value. People also liked the idea of a warning – a voicemail alerting someone to a critical e-mail that will be coming.
If you have suggestions . . . .
. . . . . . e-mail me (yes – I did say e-mail me) at david@abelnmagy.com. We’ll post your ideas on our Blog.